As individual as your needs and requirements: our customer service.
Cooperation based on trust and partnership. For us, this means more than the professional and high-quality handling of demanding projects. For us, this means being close to our customers – especially when it comes to individual questions, problems or requests.
We have therefore compiled a whole range of useful information, important data and helpful tips for our customers relating to our range of services in the field of security technology and systems, including
- Data sheets
- Checklists
- Determination of requirements
- Operating instructions
Simply log in to our service system with your user data and access all the data and documents we have available for you quickly and free of charge.
Our performance:
All-round security around the clock.
Our fault service is available to contract customers 24 hours a day, 7 days a week, 365 days a year. Should your system malfunction, simply contact us via our service telephone and leave your call-back number. Our on-call technician will call you back shortly afterwards and discuss the next steps with you. If necessary, he will also solve the problems directly on your premises. This service is subject to a charge and is regulated in more detail in a maintenance and repair contract. We are of course available to all other customers during normal business hours to provide advice and assistance.
An offer that pays off.
Our costing service includes much more than just a detailed, transparent and reliable quotation based on service specifications. As we are both a planning engineering office and an installer, we are just as familiar with the theory as we are with the practice. We therefore check the specifications of existing bills of quantities and compare them with the actual requirements on site. This enables us to correct any inconsistencies in content from the outset and optimise plans. It is not uncommon for the task or the current product to be replaced by another equivalent but more cost-effective solution. As a customer-orientated and manufacturer-independent service provider, our recommendations always focus on the best possible solution for your requirements.
Plannable security without purchase.
Leasing is a clever alternative to buying a security system. You can also lease all the products and services we offer. On request, you will receive a customised leasing offer from our long-standing partner Grenke Leasing AG directly together with our offer. Further information about leasing, Grenke Leasing AG and a leasing calculator can be found here.